bd tk1's Privacy Policy
This document explains in detail how your personal information is collected, stored and kept secure. Please read it in full before opening an account or using any service at bd tk1.
What This Document Contains
Introduction and Scope
bd tk1 places the highest importance on the privacy of its users. This Privacy Policy ("Policy") applies to the collection, use, storage and disclosure of information relating to any person — registered or unregistered — who accesses the bd tk1 platform, including its website, mobile application and related services.
This Policy should be read together with our Terms and Conditions. By starting to use any bd tk1 service or creating an account, you are considered to have agreed to this Privacy Policy. If you do not agree, please refrain from using the service.
What Information We Collect
bd tk1 collects various types of information to operate its services properly. The information collected is generally divided into two categories: information you provide directly, and information collected automatically.
2.1 Information You Provide Directly
When you open an account or fill in a form on bd tk1, we may collect the following information:
- Full name, date of birth and national identity card details
- Email address and mobile number
- Residential address
- Financial transaction details (deposit and withdrawal information via bKash, Nagad, Rocket, Upay or bank transfer)
- Username and password used to log in (stored in encrypted form)
- Information provided when contacting the support team
2.2 Information Collected Automatically
When you use the bd tk1 platform, our system automatically collects certain technical information, including:
- IP address and geographic location (at country level)
- Device type, operating system and browser information
- Duration of time spent on the site and list of pages visited
- Game history, bet amounts and results
- Login and logout times and dates
- Information collected via cookies and similar tracking technologies (details in Section 5)
2.3 Identity Verification Information
To ensure financial security and prevent fraud, bd tk1 may in certain cases request additional documents as part of identity verification (KYC), such as a photo of a national identity card or a bank statement.
Use of Collected Information
bd tk1 uses the collected information only for the purposes listed below and for no other purpose:
- Account Management: Creating and maintaining your account, verifying your identity and ensuring secure login.
- Transaction Processing: Processing deposit and withdrawal requests, issuing bonuses and maintaining financial records.
- Customer Support: Helping resolve your issues via 24/7 live chat or email.
- Technical Improvement: Monitoring platform performance, identifying bugs and improving the user experience.
- Security and Fraud Prevention: Detecting unusual activity, preventing the operation of multiple accounts and maintaining platform security.
- Promotional Communications: With your consent, informing you about bonus offers, promotions and platform updates. You have the right to opt out of these communications at any time.
- Legal Compliance: Storing and disclosing information as required to comply with applicable laws and regulations.
bd tk1 does not sell your personal information or disclose it to third parties for commercial purposes. However, limited information may be shared in the following situations for the purpose of operating the service:
4.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay and banking partners), game software providers (such as Pragmatic Play, PG Soft, Evolution, JILI) and technology service providers may receive limited information within the scope of their work. All such third parties are contractually bound to uphold our privacy standards.
4.2 Legal Obligations
Where disclosure of information is required under a court order, government directive or applicable law, bd tk1 will fulfil that legal obligation. Such disclosure will be limited strictly to what is legally required.
4.3 Business Restructuring
In the event of a merger, acquisition or asset transfer, user information may be transferred to the new operating party. In such situations, protections equivalent to those in this Policy will be maintained.
The bd tk1 platform uses cookies and similar tracking technologies, which are stored as small data files in your browser. These help recognise you on your next visit and remember your preferences.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions, manage security tokens and run core functions. Disabling these will prevent the service from working properly.
- Functional Cookies: Store language preferences, game settings and personalised user experiences.
- Analytics Cookies: Used to analyse site usage patterns and improve the platform. This information is collected in aggregate form and is not personally identifiable.
5.2 Cookie Controls
You can delete cookies or stop accepting new ones at any time by changing your browser settings. Please note that disabling essential cookies may disrupt core service functions, including login and transactions.
Data Security Measures
bd tk1 uses industry-standard technology and processes to protect your personal and financial information. Our security framework includes:
- SSL Encryption: All data transferred between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology, which significantly reduces the risk of data interception or tampering.
- Password Hashing: Your password is never stored in plain text; it is kept in the database as a one-way cryptographic hash.
- Access Controls: Staff access to your information is restricted through role-based controls. Only authorised personnel can access the information they need.
- Regular Security Audits: Regular security reviews are conducted to identify and address platform vulnerabilities.
- OTP Verification: Sensitive actions such as withdrawal requests or password changes require OTP verification, which prevents unauthorised access.
While we apply the highest level of security measures, no digital system is 100% secure. You are therefore encouraged to keep your login credentials confidential and to log out after using an unfamiliar device.
Data Retention Period
bd tk1 retains your personal information only for as long as necessary to fulfil the purpose for which it was originally collected. Retention periods for different types of information are as follows:
- Account Information: Retained for as long as the account is active and, after closure, for the period required by applicable laws and regulations.
- Financial Transaction Records: Retained in compliance with financial regulations and may be used for audit or legal purposes.
- Support Communications: Retained for a limited period to confirm issue resolution and improve service quality.
- Marketing Preferences: Maintained until you opt out or your account is closed.
Once the retention period ends, information is securely deleted or anonymised so that it can no longer be linked to any individual.
User Rights
As a bd tk1 user, you have the following rights over your own information. To exercise these rights, please contact our support team:
8.1 Right of Access
You may request a copy of the information we hold about you at any time. We will provide it within a reasonable time of receiving your request.
8.2 Right to Rectification
If the information we hold about you is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, information retained due to legal obligations may fall outside the scope of this right.
8.4 Right to Stop Marketing Communications
To stop receiving promotional emails or messages, click the "Unsubscribe" link at the bottom of any message or notify the support team. This will not stop service-related communications (such as transaction confirmations).
Under our Responsible Gaming Policy, you may also request self-exclusion or an account lock, which will affect the processing of your account and related information.
Protection of Minors
All services of bd tk1 are strictly for individuals aged 21 and above. We do not knowingly collect any information from minors.
Age verification steps are taken at the time of registration. If we believe that a minor has opened an account, that account will be suspended immediately and the related information will be deleted.
Policy Changes and Updates
bd tk1 may revise this privacy policy from time to time to keep pace with changes in its services, technology, or legal requirements. For significant changes, we will notify you in the following ways:
- By displaying a clear notice on the platform
- By sending a message to your registered email address
- By updating the "Last Updated" date on this page
If you continue to use the platform after any changes, you will be considered to have accepted the revised policy. Answers to common privacy-related questions can be found in our FAQ section.
Contact Information
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team. Our team is available 24/7 in both Bengali and English.
Live Chat: Talk to our team directly via the chat button at the bottom right of the website.
Email: [email protected]
Financial requests are typically responded to within 10–45 minutes. Contact requests are replied to as quickly as possible.